Situation

  • New SharePoint deployment.
  • Outsourced IT operations.

Problem

SharePoint alerts not working for users.

Cause

Outgoing email address is configured to [email protected]. This mailbox is not configured on local SMTP server (Exchange 2003). Hence cannot send email via Exchange as open relay is turned off; as it should be.

Solution

Outgoing email address should be configured to [email protected] -an active local mailbox. Test that you can access local.user mailbox either through Outlook Web Access or Outlook client.

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